Louis Pachas

San Jose, CA 95123 · (408) 417-0474 · Lmpachas94@gmail.com

Results-driven IT engineer with over 5 years of professional experience in designing, implementing, and managing complex IT solutions. Adept at collaborating with cross-functional teams to drive project success and enhance overall operational efficiency.

Experience

IT Service Desk Technician

Celito Tech
  • Delivered comprehensive technical support to end-users, diagnosing and resolving hardware, software, and network issues via phone, email, and chat.
  • Provided personalized IT support to high-level executives, ensuring minimal downtime and quick resolution of technical issues. Managed executive-specific hardware and software, providing a high level of discretion and professionalism.
  • Supported multiple clients by prioritizing tasks and managing workflows to address a broad range of IT issues.
January 2024 - Present Day

End User Support Engineer

Teladoc Health
  • Provided advanced troubleshooting and resolving for escalated technical issues from Level 1 & 2 technicians.
  • Collaborated with cross-functional teams to plan and execute IT projects.
  • Created and deployed PowerShell scripts/remediation, applications, and policies to endpoints via Microsoft Intune.
March 2023 - Novermber 2023

Global Service Desk Specialist II

Teladoc Health
  • Support end users with wide range of IT requests from first POC & escalations.
  • Managed multiple applications such as Microsoft Office Suite, Zoom, Google Workspace, OneLogin, O365, Jira, Slack, etc.
  • Provided documentation in Confluence for IT processes.
July 2020 - March 2023

School Site IT Technician

Voices College Bound Language Academy
  • Provided timely support and resolved tickets for hardware, software, desktop, laptop, network, printer, VOIP phone, projectors, cell phones, and tablets issues for 400+ users.
  • Researched hardware and software failures and configuration issues to discover fixes, identifies trends in technical failures, and recommended long-term solutions.
  • Maintained and managed tech inventory.
July 2019 - July 2020

Education

San Francisco State University

Bachelor of Science
Business Administration: Concentration in Information Systems
August 2017 - May 2019

De Anza College

Business Administration: Concentration in Information Systems
September 2013 - May 2017

Skills

  • Microsoft Intune
  • Office 365
  • Onelogin
  • Slack
  • Microsoft Office Suite
  • Jamf
  • Zoom
  • Google Workspace
  • Workspace One
  • Troubleshooting
  • Customer Service
  • Okta
  • macOS
  • Windows
  • Android
  • iOS
  • Jira
  • Confluence
  • Active Directory
  • Microsoft Entra ID
  • Microsoft Azure
  • PowerShell

    • Interests

    Apart from being in the IT industry, I enjoy most of my time being with my family, friends, and dog. One of my main passions is soccer, I have been playing for many years now and continue to play through out the week.

    Certifications

    • Microsoft Certified: Azure Fundamentals - Febuary 2023
    • Google IT Support Professional Certificate - May 2019